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There’s Nothing Wrong With a Little Coach Speak

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“It’s not whether you get knocked down; it’s whether you get up.”– Vince Lombardi

“You’re never a loser until you quit trying.”– Mike Ditka

“There are only two options regarding commitment. You’re either IN or you’re OUT. There is no such thing as life in-between.”– Pat Riley

“Wisdom is always an overmatch for strength.”– Phil Jackson

“Do not let what you cannot do interfere with what you can do.”– John Wooden

I love “coach speak.”  In fact, I’ll let you in on a secret – my dream job would be to coach basketball.  I love the game, love to watch it, love to be in a gym when a game is going on.  I’ve always been a big sports fan, and baseball was my first true love (baseball and Jennifer from Days of Our Lives), but with basketball I’ve always paid extra close attention to the strategy and the coaching.  

I had a small taste of it, the year before I switched from Programming to Sales Management.  You may or may not have heard about my 9-7 season as coach of one of the Freshman teams at Clayton High School in St. Louis back in the early 2000’s.  Some have called it a “magical” season.  For me, it was some of the most fun I’ve ever had in my life.  

Getting back to the coach speak above, I’ve always been a sucker for a good quote from a legendary coach.  My personal favorite comes from “The General” himself, Bobby Knight:  “To be as good as it can be, a team has to buy into what you as the coach are doing. They have to feel you’re a part of them and they’re a part of you.”

To me, I believe this quote to mean you have to “dive in.”  If nothing else, people have to know that I’m never going to ask them to work any harder than I will.  However, as I imagine Coach Knight is as well, I’m very demanding of myself and therefore very demanding of others.  I’m also very aware of something else Coach Wooden said:  “A coach must never forget that he is a leader and not merely a person with authority.”  With my sales teams, I always make it very clear that I do not consider myself “the boss,” I consider myself “the team captain,” pulling from the front, leading the way, setting the example.

This much about coaching I know and believe in – everyone can use some of it.  In some way, shape or form, if you are going to grow as a person or as a salesperson, you need a good coach.  Ideally, this can be someone you are accountable to and who can help you track success based on goals you’ve set together.  Most importantly, what you need in a good coach, is for them to be honest with you, or as they say, “tough, but fair.”  

What do you do to make yourself better at selling sports media?  The truth is there are too many people who wouldn’t have much of an answer to this question, even though we all know it’s something we should be making time for.  This is where a good coach can come in to play and could not only help you see some obvious things like that, but also follow up with you to make sure you’ve not just recognized it, but acted on it.

All of us should strive to be the best we can possibly be, at anything we do.  Few of us have the real discipline to do it on our own.  Look at figuring out who your coach (or coaches) are and use that tool to be better.  After all, as George Halas famously said: “Nobody who ever gave his best regretted it.”

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Give Me Less College GameDay, More Game

“If you cut out all of Desmond Howard’s and Kirk Herbstreit’s fake laughter, you probably only have 90 minutes of content stretched out to twice that length.”

Demetri Ravanos

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The fate of Pat McAfee, as it relates to College GameDay, is uncertain. McAfee has his pride and almost certainly didn’t enjoy being nitpicked by fans for every little thing last season. The show does not absolutely have to have him, but I do think he is more of a net positive than negative for the show. Plus, as I have written before, the network put an awful lot of effort into building rapport between him and Nick Saban last year. It’s hard to imagine ESPN doesn’t find a way to ensure they are working together this season.

McAfee’s drama is what has fans and industry types speculating on the future of College GameDay right now, but there’s something else I have been thinking about lately. Let’s give McAfee a break. Lord knows he has spent enough time as the focus of everyone’s College GameDay criticisms for the last two years.

I want to know how much longer the show intends to stay at three hours. That’s too much pregame show. If you cut out all of Desmond Howard’s and Kirk Herbstreit’s fake laughter, you probably only have 90 minutes of content stretched out to twice that length.

College football is one of my favorite things in the world. It’s an easy thing to say when Bama is your alma matter, but I don’t just watch the Crimson Tide. I watch EVERYTHING on a Saturday and I still don’t think I get enough.

So I have a radical two-part proposal. In the morning, I need less GameDay and more games. I think the average fan would be just fine with a one-hour pregame show, but I don’t expect ESPN to cut a valuable property down that severely. Instead, let’s settle on a two-hour show. The party can still start at 9 am, just stop at 11 instead of noon.

For that last hour? Start an East Coast game an hour earlier. It shouldn’t be hard for the network that controls all of the SEC and ACC inventory. Just be fair about it. Make sure all of the home teams are in the Eastern time zone and none of the visitors are from the West Coast or Rocky Mountains.

Think of the list of teams that gives you access to: Florida, Georgia, Kentucky, South Carolina, and Tennessee from the SEC, the entire ACC outside of the three new additions, and Cincinnati, West Virginia and UCF in the Big 12. 

Even if ESPN wanted to accommodate playoff contenders like Georgia and Tennessee, there’s still a rich inventory of games they could offer at 11 am. Syracuse vs. Georgia Tech will probably be a top 25 matchup, but it is Power Four conference football. Plus, those are schools that should be happy to be on TV at all, so if you are offering them a spotlight time slot on ESPN, who are they to complain? You can swap those names for just about anyone in the ACC or Big 12 and it still works.

There’s a big difference between star power and mass appeal. McAfee and Saban have star power. Football has mass appeal. GameDay cannot deliver the numbers live football can.

On top of that reality, there’s the fact that it’s a decided advantage ESPN has over it’s top competitor. FOX may have the most valuable league in college sports, but they have spent years branding their coverage around the noon hour. Big Noon Kickoff, Big Noon Saturday. That network could not make the same move to 11 am kickoffs without spending huge money on a new marketing campaign. 

Now, let’s talk about part two of this idea. Take Rece Davis, Saban and Howard and give me a meaningful, insightful recap show after the final game of the night on ESPN comes to an end. That, I think, would have even more value to fans than GameDay.

The NFL is and always will be king, but there is a very large population that isn’t ready to jump into fantasy advice the second we wake up on Sunday. Pro games don’t kick off until 1 pm on the East Coast. Why can’t we keep the college conversation going until like 10 am?

College Football Final is fine, but it isn’t at all dynamic. Think of it this way, that replay that’s looped on ESPNU Sunday mornings, if you’re just flipping around, are you more likely to stop if you see Dan Mullen offering an opinion or Nick Saban?

Ultimately, I don’t expect the decision makers at ESPN will consider my idea. Maybe they will, but they’ll dismiss it. It’s always easier to stick with business as usual, and to be fair, the current way of doing things has been very profitable for them, so who the hell am I, right?

However, this is sort of a continuation of the piece I wrote last week about how the network is approaching negotiations with Stephen A. Smith. If you’re building a media company for the future, you have to focus on getting more meaningful games on TV more often. They are the only things that truly move the needle. Football will always be more valuable than football talk.

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Seller to Seller: Sales Meeting

That passion can get you meetings, it can get you sales, it can get you referrals and it can make you rich.

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Graphic for a Seller to Seller feature

C’mon in everyone. Hope your week is off to a great start and you are excited for this week’s sales meeting. Chances are, you’ve already taken advantage of our topic today, which is technology. Some of you probably took out your phone today, looked at the weather forecast to figure out what to wear, or maybe you pulled up the Starbucks app and ordered your morning coffee, which you then paid for with Apple pay.

I still marvel every time I am watching my home cable system, through my phone, with a beautifully clear picture. I am old enough to remember my family having a small television in our kitchen with rabbit ears and sometimes you would have to smack the side of it to hope the picture got better. Now, I can whip out my phone, pull up anything I want in the universe to watch and see it clearly, even on an airplane.

Technology is great. Except for when it comes to sales.

Now don’t get me wrong. There are things about technology that have helped those of us in sales greatly. No more recording the ad on a reel and driving it over to the other station or ad agency that needs it. Just get it in your email and send it on over, or you can even text it over.

The problem is, like a lot of things when it comes to electronic forms of communication, too much gets lost when you are not face-to-face, and the worst part is the person on the other end can’t tell at all if you are passionate about what it is that you are selling. And that has been a huge negative when it comes to trying to communicate with people through email and text or by sliding into their DMs.

The biggest challenge most sellers face is setting appointments with new prospects. We used to call it cold calling but somehow a lot of places let the ‘calling’ part slip away and it became a game of how many emails and LinkedIn messages you could send in a day. And as we all know, the chance you have of someone getting back to you about a first-time meeting through one of those channels is slim. So, why waste the time?

Some would argue that people do not want to be cold called any longer and they would prefer you reach out to them electronically. Of course, that is because it’s easier for them to ignore you or say no to the meeting without actually talking to you. Which, when you think about it, is the exact opposite of what we as sellers want. We want to be in front of them.

So, this is where it gets challenging, but also where we separate the good sellers and the great sellers, or more importantly, the ones who make ok money and the ones who make big money. It is clearly much, much harder today to get that yes to that first meeting. So, we have to work that much harder to get it. And if you want to be successful in this industry, you have to be putting yourself in positions to be in front of people as often as possible.

Whether it is a networking group, Chamber of Commerce event, stopping into businesses, going to games and events or any other way you can be in front of a group of people, if you aren’t doing these sorts of things on a regular basis, you are missing out on a ton of new relationship opportunities.

If you have determined that you are going to meet your financial goals by emailing and sending LinkedIn messages all day, it is going to be a short career for you, and you might want to start looking up new ways to season your Ramen noodles. This is a people business and not many people stop by the studio or office to say hello and ask if anyone is in that can sell them some advertising.

The biggest part of this is the passion with which you sell your product. I believe that you have to have that passion to really make it big in the sports media sales business, and let’s face it, that is why most of us are in the business in the first place. We love it. Many of us eat, sleep and breathe sports. That passion comes out when you talk about what you do and how you can help a local business with the tools and resources you have at your disposal using sports radio as the catalyst. That passion can get you meetings, it can get you sales, it can get you referrals and it can make you rich.

Let people see it. Make a promise to yourself that you’re going to do x number of things every month to increase your time in front of the business community in your area. That is where you will make new connections.

Sales managers, I would encourage you to ask your team weekly in one-on-ones about this time and figure out who is putting in the work to really go out and make new relationships and who is doing the equivalent of ‘sitting by the fax machine waiting for orders.’

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Suzyn Waldman and WFAN Had a Lot to Prove 37 Years Ago

When Suzyn Waldman became the first voice ever heard on WFAN on July 1st, 1987, there weren’t too many people who thought that the radio station would have sustainability.

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Photo of New York Yankees broadcaster Suzyn Waldman
Screengrab: Newsday TV on YouTube

On July 1st, 1987, Suzyn Waldman was about to be the first voice heard on WFAN in New York, the first all-sports radio station ever.  As she settled in to do her first update, a moment that is played back every year when WFAN celebrates its birthday, Waldman could not help but look over on the other side of the glass into another studio and see people holding hands and crying.

It was the staff of WHN, the radio station that WFAN was replacing at 1050 on the AM dial.

“I’ll never forget this as long as I live,” said Waldman who has been in the Yankees radio booth since 2005. 

“I looked through the glass and all of a sudden it dawned on me that when I opened my mouth, they would cease to exist and it really hit me just by doing that.  People were crying and that picture is something that has stayed with me forever.”

Next Monday, WFAN turns 37 years old, and it all started with these words that resonated with Waldman as she drove by Yankee Stadium on her way to work that day.  The old Yankee Stadium had a message board on both sides of “The House That Ruth Built” and that day the message would become part of WFAN history.

“The sign on the message board says, ‘Vintage Guidry’”, said Waldman as she delivered the first words ever heard on WFAN.   “I think I remember what I was wearing…a white blouse with a black skirt.”

But, unfortunately, that’s not all that Waldman remembers about that day.  Her broadcasting career featured some rocky moments early on and it started with what she heard seconds after that first update.

“What I heard through the other side of the glass was get that smart-ass bitch with the Boston accent off my air in afternoon drive,” recalls Waldman.

That first horrible experience did not deter Waldman who would go on to become a pioneer for women in sports broadcasting and a resume that would land her in the Radio Hall of Fame.  There were those at WFAN who tried to move Waldman to overnights with the hope that she would quit.

She wasn’t about to quit.  Instead, she built a career doing things that many of the male employees didn’t want to do.  She covered teams like the Yankees, Knicks and Devils and with that she made a little history.

“What I had to do for that was create my own job which was the beat reporter,” said Waldman. “I was the one who did that.  I took assignments that the guys didn’t want to do.  I did not have an easy time.  I was not going to be defeated because some man thought I was stupid because I was female.”

While there were those who tried to take down Waldman and ruin her career, she did have people in her corner including her family and Yankees owner George Steinbrenner.

“The Boss” was initially tough on Waldman when she covered the Yankees but quickly grew into a big fan of hers.

Waldman isn’t so sure she would have enjoyed the career that she’s had without the support from Steinbrenner.

“My brother says I would have because I would have found a way,” said Waldman.  “I believed in what I was doing, and I was the one that was going to maybe make it safer for young girls to believe that they could do this or have some kind of career in sports.  George, except for my family, is the most important person in my life.”

In their early days, WFAN went through some growing pains.

They brought in a lot of on-air people from outside of New York and it really wasn’t until WFAN took over the 660 signal from WNBC on the AM dial that the station became a success.  By transforming from Sports Radio 1050 WFAN into Sports Radio 66 WFAN, the all-sports station assumed the iconic “Imus in the Morning” show from WNBC.  The station also created “Mike and the Mad Dog”, the most successful sports radio show in history, in afternoon drive and the rest, as they say, is history.

Waldman knew that WFAN could be a success before it started, but it had to be done the right way.

“Being the sports nut that I am and knowing that there were so many teams in New York,” said Waldman.  “What I did know was it was not going to work if they had national people.  Nobody in New York gives a damn about Nebraska football.”

It was during those early days doing updates at WFAN when Waldman would meet her longtime Yankees radio partner John Sterling.  One of the original hosts that WFAN had hired was legendary Cleveland sports talk host Pete Franklin to do afternoon drive.  But, Franklin’s arrival in New York was delayed because he had suffered a heart attack.

A number of people were brought into fill-in while Franklin recovered and one of them was Sterling, who retired from the Yankees radio booth earlier this season.

“I was John’s update person when he did a week at WFAN in 1987,” said Waldman.  “That’s how I met him.  We hit it off immediately.  I talk to him all the time and he’s very happy.”  

And now, as WFAN is set to turn 37 years old, Waldman is happy that the radio station continues to thrive even though the sports talk format may sound a bit different than it did in the early years.

“I’m not the demographic anymore,” said Waldman.  “It should change.  The times are very different.  I’m really glad I got to be at FAN when we were building something and I’m really proud of that.  Things change and the world changes and I have no problem with that.  It’s somebody else’s turn.”

When Suzyn Waldman became the first voice ever heard on WFAN on July 1st, 1987, there weren’t too many people who thought that the radio station would have sustainability.  There were also people who didn’t think that Suzyn Waldman should be on the air.

WFAN and Suzyn proved a lot of people wrong.

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