BSM Writers
What To Do When You’re Working Without Ratings

Published
5 years agoon
Last week, our leader, Jason Barrett, shared the summer ratings book for 17 different markets across the country. Those numbers are always fun and interesting to look at, but there are hosts in several smaller markets that don’t have the luxury of numbers to back up their performance. Though some may see it as a major obstacle, many hosts, such as myself and others you have read about on this website, are currently at stations that don’t subscribe to ratings.
The reasons for stations across the country electing not to subscribe to ratings can range anywhere from a lack of budget to not believing in the system. Hard evidence can prove very useful for station managers and the sales staff, but sometimes the cost outweighs the actual reward.
At my current employer, The Sports Talk Network in Norman, OK, management uses online numbers to help calculate traffic throughout the various hours of the day. That’s one way of overcoming the obstacle of not subscribing to Nielsen. The other, is figuring out a sales strategy to overcome not being able to share your number with a potential client. Sometimes, a client can demand to see the numbers before they even consider buying your product, but as Perry Spencer, a member of the sales staff at The Sports Talk Network, says, relationships can fix everything.
TM: From the sales side, have you ever experienced any obstacles not having ratings?
PS: Yes and no. Sales, a lot of what it’s going to be, is about the relationships you make. I think the key thing is, when you don’t have ratings, it’s all about how you form your relationships with your potential clients. That’s how you go around it and make due when you don’t have ratings. You have to establish good relationships and if you can do that, you can usually overcome not having ratings.
TM: So, do you think selling off relationships, versus selling off ratings, creates more longevity with the client?
PS: Absolutely. We have a great retention rate at our station because of that. That’s how we sell, especially considering the community we’re in. Relationships go a long ways and if you have them, you’re always going to be able to talk to your clients and present them with the best info you have and what would work best for them. You can’t beat having good relationships in this business.
TM: Say you’ve already established those good relationships, and for whatever reason, the station decided to subscribe to ratings, and they’re good. How much would that help?
PS: Ratings are always going to help any radio station. You can see that in the sales. But if you have both of those, then maybe as a sales person, you don’t have to be as good. Having all those things together, just makes it that much of an easier buy for the potential client. But again, having good relationships with the ratings is always going to be the easiest way to sell in this business.
Nick Cattles is a host that’s experienced both sides. He’s been in a situation where the station has had no ratings, but he’s now in a spot where his current employer subscribes to Nielsen. The host of the Nick Cattles Show from 3-6 p.m. on ESPN Radio 94.1 in Virginia Beach, Cattles offered up how a host can overcome the obstacles of having no ratings.
TM: Up to the point you finally got them, what was the decision before to not subscribe to ratings?
NC: Well, it was a management decision. I think they had been thinking about it for a while, and it just came down to a business decision. They had to decide whether it was justifiable to pay what Nielsen had been asking for, and what they had been paying up until that point. I think once the contracts started to come to an end, the decision was made and I know that I was pulled into the office and told that it was going to be happening.
The idea of it, was strictly financial, and there was a lack of belief in the system, in terms of how the information was collected. It was around that time, people started to feel like the Nielsen ratings were being doctored. There was a system (Voltair), which if you paid for it, could help your station boost the volume to pick up more listeners. There was a lot of engineer talk at that time about how significant Nielsen was to begin with and how much it was costing. There was also the conversation on whether or not you could survive in radio without the ratings. I was on the outside looking in, but that’s what I gathered. There wasn’t a strong belief in the system and the price was steep.
TM: How did you track listenership without ratings? Was it just a feel? Online numbers? How could you tell if people were actually listening?
NC: It’s funny, I went through that a little bit, and then I left and went back. Right before I left to go back to Boston, there wasn’t a lot of information. I think certain people in the building might have had their ways to figure it out, but as a show, you weren’t told much of anything. It was really difficult. As a host, we want tangible results. You just want proof that what you’re doing is the right thing. That was the major challenge, figuring out on a daily basis if what you’re doing is right or not.
In those instances, you have to trust your instincts, education in the business and your ability to be on top of everything and not miss anything. You better trust some of the old school stuff you were taught, like teasing segments, how to string together segments, going hour-to-hour, all those things that I learned as a producer and then as a host.
I think the only thing that was actually tangible was when we’d go to station events or a bar on a Sunday to have a remote, and people would come up to me during the appearance. There was nothing you could look at and say, this is where we are and this is where we were a year ago. There was just no information at our fingertips. At times, it definitely felt like you were blindfolded and throwing a dart. But you had to inevitably say to yourself that you trusted yourself and the show.
Part of what I would do, is lean on other people. I would send segments to people and they would listen and get back to me talk about them. I leaned on some people that had a long history of providing good radio and I kind of just asked, “hey, here’s what we did on our show, what do you think?” I did that all the time, but it meant so much more when we weren’t getting ratings to try and guide myself where I wanted to go. It’s difficult without those numbers to know that what you’re putting out is well-received by the audience.
At Double T 97.3 in Lubbock, Texas, program director Jamie Lent monitors the numbers, but admits it isn’t the end-all for the station. What’s interesting, as you’ll read below, is that Lent is constantly monitoring what music stations are doing, as well.
“We don’t live and die with ratings, but we do pay attention to them,” said Lent. “We don’t just focus on our competition right now in the Sports Talk radio category, but also pay attention to the music formats as well to see what our core audience listens to most. So, we basically pay attention and compare ourselves to other music stations in the market to see how we stack up to them ratings wise.”
As you see, there are many ways to get around the obstacle of not having ratings. The key, is being able to think outside the box. No, it may not be an ideal situation, but if everyone at the station from the hosts, sales staff and management can come up with a successful plan and execute it, success in the market without ratings is a very achievable goal.

Tyler McComas is a columnist for BSM and a sports radio talk show host in Norman, OK where he hosts afternoon drive for SportsTalk 1400. You can find him on Twitter @Tyler_McComas or you can email him at [email protected].
BSM Writers
Has Stephen A. Smith Outgrown First Take?
“Stephen A. Smith is irreplaceable at ESPN so long as the network wants to be in the First Take business. Smith is smart enough to know that won’t be forever.”

Published
11 hours agoon
December 11, 2023
Stephen A. Smith has clearly outgrown First Take. He’ll never say it, because he knows the brand’s success depends on him. However, one look at The Stephen A. Smith Show and it is clear, this is a guy that doesn’t need to spend weekday mornings shouting about Jalen Brunson’s effective field goal percentage anymore.
Think pieces have been written about what the podcast says about Smith’s ambitions. Plenty of radio hosts have had fun at the expense of the ESPN star’s proclivity for going off-script in ways that might make the Walt Disney Company uncomfortable. None of it has changed The Stephen A. Smith Show.
The podcast has taught us that Stephen A. Smith can pull from deep knowledge about the Pixar Cars universe, he will defend his right to use R. Kelly’s music to set the mood, and we have learned that the man loves a big ol’ butt.
AND THAT’S ALL WITHIN THE LAST MONTH!
Personally, I like this unabashedly horny, politically vague, and more well-rounded version of Smith than the one I see on ESPN. The guy yelling “How dare you” when Chris Russo tries to argue that some dude who handed the ball off 85% of the time is a better quarterback than Patrick Mahomes is not a human being. He may truly believe his point, but the conviction is goofy. The guy giving truly awful advice for microwaving fish feels real. He doesn’t know what the hell he’s talking about but he is confident that he does.
I don’t claim to know what ESPN will or should do when Smith’s contract comes up for renewal. The First Take star has made it clear that he expects to be made the network’s highest paid talent. He’s certainly entitled to that opinion. He has the numbers to back it up, but the TV business has changed. ESPN is on its way to being a digital product, which will most certainly change its finances and priorities.
If you’re paying the $30 or $40 per month that we expect ESPN to charge for its a la carte service, you’re not doing it for First Take. You’re not doing it for PTI or The Pat McAfee Show either. It’s all about the games. They are and will always be ESPN’s most valuable asset. I would imagine that in the coming years, the network will take a hard look at just how much anything else is actually worth.
Who from the “embrace debate” universe has crossover appeal? Probably no one. Games attract a large audience. Sports talk? That’s more of a niche.
Everyone reading this has a very distinct feeling about Skip Bayless. Most of the world doesn’t though. Bayless has leaned hard into the act. It’s important to him to put on the best sports debate show TV has to offer. That’s a perfectly admirable goal, but the ceiling is pretty low.
Most people aren’t going to go looking for something like that. If Bayless ever wants out of FS1, his options would be limited at best and possibly non-existent at worst.
Stephen A. Smith has big ambitions. He wants to act. He wants to host shows outside of the sports realm. He wants to produce. He may want to run for office. If ESPN determines it doesn’t need to pay over $10 million per year for the star of a show that is largely consumed on mute in airport bars, then he needs to prove he can do those things at a level that gets him paid.
Most of the comments about Smith’s podcast have to do with what it could make him in the eyes of ESPN. I think it is important to consider that as ESPN evolves, maybe no single show or talent will be particularly valuable to the network, at least not to the tune that it currently is. So we have to look at Smith explaining how to skirt the issue of lying to date about how well you can cook differently.
Over the Thanksgiving holiday, I read Brian Stelter’s Network of Lies, which is about the Dominion lawsuit against Fox News and the network firing Tucker Carlson. No matter how you feel politically, I recommend it, because it gives some great insight into how a network built on talking head shows operates.
At Fox News, where every host has the same opinions, the network is the star. Sure, people rise up and gain a following, but Stelter points out all of the presumed stars that have not hurt Fox by leaving and he theorizes Carlson will eventually be one of them.
I’ve been thinking about that a lot as I listen to Smith shout that he just needs a woman “to be a solid 7.” Has he read Network of Lies? Smith is friends with Sean Hannity. Has he had conversations about how valuable an opinionist is when he only preaches to those already converted?
Stephen A. Smith is irreplaceable at ESPN so long as the network wants to be in the First Take business. Smith is smart enough to know that won’t be forever. Even if ratings for the show never slip, changing economics could force the network’s hand at some point.
That is why Stephen A. Smith wants you to know how he feels about big, juicy booties. Maybe sports talk on television will have less value amidst television evolution, but talent that can entertain and make an audience pay attention never will. Smith is betting that he can make you care about what he has to say regardless of what he is talking about.

Demetri Ravanos is the Assistant Content Director for Barrett Sports Media. He hosts the Chewing Clock and Media Noise podcasts. He occasionally fills in on stations across the Carolinas. Previous stops include WAVH and WZEW in Mobile, AL, WBPT in Birmingham, AL and WBBB, WPTK and WDNC in Raleigh, NC. You can find him on Twitter @DemetriRavanos and reach him by email at [email protected].
BSM Writers
Steve Czaban is Helping Mold Sports Radio’s Future at 97.3 The Game
“I’ve seen some really messed up stuff but I’ve seen good stuff as well and I’ve seen good stories. I just try to lend that perspective…”

Published
11 hours agoon
December 11, 2023
After a long run in Washington, DC, Steve Czaban made the move in May 2019 to host the morning show on 97.3 The Game in Milwaukee. Being part of the Milwaukee/Wisconsin market was nothing new to Czaban as he held down a 30 to 45-minute feature on “Bob and Brian”, the number one FM show in the market for almost a quarter of a century.
The show became so successful that Czaban signed a contract extension in April of 2022 and the show continues to soar.
“The show has gone great,” said Czaban. “We’re double the nearest sports radio competitor in town and we’re top five in the target demographic of men 25-54. I really have been loving it. It’s the best group of guys and just vibe that I’ve had a sports radio station pretty much in my career. It’s been a very good situation for me.”
It’s not easy for a talk show host to transition to another market because you really have to have an intimate knowledge on the teams, the players and the fans in a town in order to have a fighting chance to be successful. When Czaban made the move from DC to Milwaukee, the experience of dabbling in the market certainly helped him to talk about everything Packers, Bucks, Brewers and Wisconsin sports, but it’s not something that comes easy.
In fact, he wonders how other people can do it.
“I didn’t go into it cold,” said Czaban. “I think if anyone in our business goes into a market cold, I don’t know how you do it because you just have to have a certain base of historic knowledge of this player, this team, this game, this moment and this incident to call upon to at least be fluent in the language of the local sports market.”
So, in order to have that fluency in a new market, you have to literally channel your inner Rodney Dangerfield and go “Back to School” and that means doing your homework to get you ready for your new gig. You don’t just bag your bags, move to a new city, turn on the microphone and talk about the teams in town without knowing what you’re talking about.
Steve Czaban says there is a textbook for what to do, but it’s certainly a challenge.
“The advice would be if you’re a host and you’re entering a new market and you don’t really have any connection or history, then I would absolutely do a cram session,” said Czaban. “Every night, flash cards, reading everything, watching YouTube highlights and at least for the first six months if now a year, make sure to tread lightly because there’s a good chance you’re going to walk into a rake if you start talking about “they should never have traded so and so.” Well, there’s more to it.”
Czaban has spent his career trying to help young talent break into the industry and grow. He’s had a knack for bringing new people along and educating them on the business and the highs and lows that come with it.
Sort of like a head coach developing quality assists who go on to become head coaches themselves.
“I don’t know what kind of a coaching tree I have,” said Czaban. “But I do make sure to try to explain to the younger people around me like my producers and what not because I’ve seen so much in the industry. I’ve seen some really messed up stuff but I’ve seen good stuff as well and I’ve seen good stories. I just try to lend that perspective of having been in the circus for 30 plus years.”
Many of those years were spent as a host in Washington DC, Czaban certainly spent a lot of time talking about Washington Redskins/Football Team/Commanders owner Dan Snyder had his part in the fall of the once-proud franchise. He still has his finger on the pulse of what’s going on in DC and how the sale of the team from Snyder to a group owned by Josh Harris had an affect on sports radio in Washington
Czaban says the sale and the fan reaction had a huge impact in a positive way.
“They definitely had a surge,” said Czaban. “I was very happy for everybody still on the air doing sports radio day to day at seeing the bad man run out of town who wrecked the franchise, lost the team, name, logo and soon to be history that he was finally gone. I think it was definitely good but now with the Commanders being so bad, there’s hope with a new owner but there’s a lot of cleaning out that has to be done first. I think the guys on sports radio are going to be very busy this next year or two.”
Transitioning to full-time hosting duties in Milwaukee a few years ago, Czaban saw the Aaron Rodgers era with the Packers wind down. After the Packers traded Rodgers to the Jets this past off-season, the keys to the offense were transferred over to Jordan Love. While there were some growing pains inside Lambeau Field at the start of the season, the Packers have rebounded.
Not everyone in town thought it was going to happen and some hosts patience ran thin…but not Czaban. He had gone through too many lost seasons in Washington to realize that you just can’t throw in the towel until a season is done.
“There were guys on my show and on other shows (when the Packers were) at 2-5 they were like “season is over, they’re going nowhere” and they were event talking about draft position,” said Czaban. “I was the only guy saying whoa the season can be over when it’s over. We have all the time in the world for that but it’s not over now. Now, I kind of look pretty smart.”
Steve Czaban also looks very intelligent for being able to do something that not many people in the sports radio industry can do. He was successful in one market for a very long time and has made the transition to a new market and is, once again, having success with a tremendous sports talk show.

Peter Schwartz has been involved in New York sports media for over three decades. Along the way he has worked for notable brands such as WFAN, CBS Sports Radio, WCBS 880, ESPN New York, and FOX News Radio. He has also worked as a play by play announcer for the New Yok Riptide, New York Dragons, New York Hitmen, Varsity Media and the Long Island Sports Network. You can find him on Twitter @SchwartzSports or email him at [email protected].
BSM Writers
Brian Murphy is Preparing to Write His Next Chapter at KNBR After Layoffs Ended ‘Murph and Mac’
“I don’t want to say, ‘This too shall pass,’ or, ‘Time heals all wounds,’ but you’re only as good as your next ratings book.”

Published
3 days agoon
December 8, 2023
After the morning show signed off at KNBR last Wednesday, co-host Brian Murphy was called into a meeting with Cumulus Media market manager Larry Blumhagen. Although there had been signs of potential changes, Murphy had partnered with Paul McCaffrey for nearly 18 years and survived all of the turmoil.
A simple look around the building represented proof of an alteration, evinced by reductions in the number of stations under its roof. A once powerful news station, KGO-AM, underwent a sudden format flip last year after nearly a century on the air. A few years earlier, alternative rock station KFOG was eliminated from the company’s portfolio as well. KNBR has weathered the storms, but not without alterations to the station’s programming department.
“I would say everything has shrunk,” Murphy expressed, “and that includes sending us on road trips or to Super Bowls, etc.”
Layoffs have reemphasized the importance of the quantitative bottom line, sometimes overshadowing the qualitative utility and widespread impact derived from talent and popular shows. It is partially why the deluge of palpable support after Murphy learned in a short meeting that McCaffrey was being laid off was surprising and reinvigorating. But first came an immediate, jarring feeling surrounding the decision.
“Truthfully numb,” Murphy said regarding his sentiment after learning what happened. “I guess it’s a cliché to say that people go into shock, but to know that Paulie and I wouldn’t be together was something that didn’t register. I mean, it registered, but it didn’t register until fully; the next 48 hours is when it really started to really hit.”
McCaffrey was one of seven laid off at KNBR that day. Morning show producer Erik Engle, former programmer Lee Hammer, host F.P. Santangelo and members of the outlet’s digital department lost their jobs as well. Even the long-running KNBR Tonight evening show, which aired for decades was canceled, and replaced with CBS Sports Radio programming. While Murphy always hoped that the morning show would continue in the iteration before the end of his contract, he is now facing a new reality without his longtime colleagues.
“I think what we were disappointed by was sort of an abrupt and premature end, particularly to our partnership, which I think we’ve learned from an incredible outpouring of social media is way more than we knew,” Murphy said. “We learned our partnership for whatever reason connected to a lot of people for a long time. It’s funny they say radio is dying, but radio sure is personal and effective in many ways baked on what we’re hearing from our listeners.”
During the next two days, Murphy was off the air and contemplating his future. There were moments where he thought about leaving KNBR. However, he knew that he had a contract to fulfill and a family to support. Additionally, the person that he was set to work with on Monday and beyond – Markus Boucher – had contributed to the morning show for nearly four years, rendering familiarity and comfortability.
“There’s a chance that Markus and I could do this for a long time; we’ll see how it goes,” Murphy said. “Maybe things go great and that would be awesome, and I’m definitely leaving that door open. For whatever reason, we recover from the pain of losing my partner for almost two decades and the next chapter works out.”
In 2023, KNBR has experienced two subpar quarterly ratings books. The decrease in performance has affected all dayparts on the outlet. Murphy knows that when the San Francisco Giants do well, it generally leads to KNBR succeeding. The station did improve in its summer and fall books for 2023, but there already were repercussions being felt.
“I just know that that happened and it damaged people’s perception of the station, but I don’t think it was an accurate reflection of all of our listenership at all; I just don’t,” Murphy said. “I know for a fact that we still had a huge audience, and it’s evident by what happened after the news; just so many people reacted and people in the demo too.”
Even though he knows it does not directly relate to his role as an on-air host, Murphy believes that the local advertising market was damaged because of the impact the COVID-19 pandemic had on the city. San Francisco was one of several major metroplexes that instituted strict health and safety protocols in an effort to slow the spread of the disease, which had an effect on sports talk radio consumption. With more people working remotely and fewer people commuting to the office, the transition to digital content and audio on-demand offerings has hastened in order to realize previous levels of engagement and keep the format alive.
“KNBR is going to have to weather this storm,” Murphy said, “and there’s this feeling of, I don’t want to say, ‘This too shall pass,’ or, ‘Time heals all wounds,’ but you’re only as good as your next ratings book.”
The station recently held an all-staff meeting to discuss its direction, which has been somewhat complicated by three program directors at the outlet over the last five years. Following the departures of Jeremiah Crowe and Kevin Graham, Adam Copeland took over the responsibilities last month. The layoffs took place two weeks into his tenure, causing some people to question how involved he was in the decisions and whether or not he advocated for the morning show.
“I think these things come from beyond San Francisco,” Murphy said. “Our headquarters are in Atlanta, and I think something this big – like I said, it wasn’t just Paulie Mac; it was seven people. Paulie Mac is personal for me, but that to me says, ‘Well, that’s obviously a big budget decision that’s being made at a level far above the San Francisco program director.’”
Although Copeland has minimal previous experience as a program director, Murphy is confident that he will be able to effectively lead the station through his energy, youth and passion for the medium. Copeland grew up listening to KNBR and worked at the station over the last several years as a producer and host, eventually earning a spot in afternoons alongside Tom Tolbert. Copeland remains in that time slot, pulling double duty for the radio station. His relatability and familiarity with the craft is something that Murphy views as an advantage.
“I think people are pretty excited that we have somebody who cares as much as Adam Copeland does about KNBR,” Murphy said, “I think if there’s anything to be optimistic about in 2024 that despite this ending to 2023, it’s that we have a program director who’s all-in on the station.”
Thinking about what comes beyond the immediate future though is not within Murphy’s mindset. At the moment, he feels it is too soon to determine if there will be a potential Murph & Mac reunion on a digital platform. Instead, he is focused on being able to continue to serve San Francisco sports fans without his longtime on-air partner. Murphy realizes how fortunate he was to have someone like McCaffrey by his side and valued both his consistency and dependability on a daily basis.
“Every single segment he was the same energetic, relentless, hilarious partner who only wanted what was good for the show – not what was good for him; not what was good for me – he only wanted what was good for the show,” Murphy said, “and it was such a lesson for this newspaper guy to learn, for lack of a better word, showbusiness.”
Well. So many thoughts, but let’s go with three for now:
— Brian Murphy (@knbrmurph) December 1, 2023
— Paulie Mac is my guy, will forever be my guy. The best thing I could ever wish anyone is that you get to work with someone as loyal, energetic, funny, consistent as the guy his Jersey buddies call “Smack”. So much love. pic.twitter.com/DMTgIjl52U
When Murphy entered the studio Monday to host his first show without McCaffrey, everything felt surreal to him on the air. There was ostensible tension in the room and from listeners about how he would address the news, and share his feelings with the audience. The program ended with a monologue from Murphy regarding McCaffrey, something that he is grateful Boucher did not raise objection to and that he was able to make his statement on the air.
“The 49ers had just destroyed the Philadelphia Eagles, which actually was a huge positive break for us because it allowed everything to happen Monday with the backdrop of great positivity because that was a huge game for the Niners and people were pretty jacked up about that game,” Murphy said. “So I opened the show by saying, ‘I know it’s corny, but that one was for Paulie.’”
The shock and surprise from McCaffrey being laid off is hardly evanescent, but Murphy is now thinking about how to optimize the morning program with Boucher. Predicting what may come next is an arduous task. Murphy considers himself fortunate to have had nearly 18 years hosting with McCaffrey, and he is now thinking about the next chapter of his time at KNBR while having reference for the enduring legacy of Murph & Mac.
“For whatever reason, I’ve never lost my absolute joy and passion for the sports world – sports content; sports stories; sports history; sports media – everything about it,” Murphy said. “And so every morning when my alarm goes off and my feet hit the floor, I’m like, ‘Let’s go! I’m stealing money. This isn’t work.’”

Derek Futterman is a contributing editor and sports media reporter for Barrett Sports Media. Additionally, he has worked in a broad array of roles in multimedia production – including on live game broadcasts and audiovisual platforms – and in digital content development and management. He previously interned for Paramount within Showtime Networks, wrote for the Long Island Herald and served as lead sports producer at NY2C. To get in touch, find him on Twitter @derekfutterman.
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