People claim that baseball is boring – that there’s no fun in the game and it’s tough to watch. Well, the folks at NBC Sports Chicago dare you to say that now after several “guest analysts” joined Jason Benetti in the White Sox TV booth for a recent series in Anaheim. Steve Stone was off for the series so the network and its play-by-play man put their collective heads together to come up with some outside the box ideas.
It started with a game in Maui. Benetti and Basketball Hall of Famer, Bill Walton were paired together for the Maui Invitational around Christmas time. A few weeks later Benetti thought how cool it would be to have Walton join him on a baseball broadcast and extended an invitation. It was accepted and the rest was history.
Walton, television producer Michael Schur and Saturday Night Live’s Mike O’Brien were tabbed to fill the analyst role during the three game series against the Angels. I recently sat down with Benetti to get his thoughts on the experience and some behind the scenes stories from the broadcasts.
ANDY MASUR: What are your thoughts after the Bill Walton experience?
JASON BENETTI: It was like if the animals could talk. (laughs) I love Bill dearly.
What it was like is everything that you saw, but it was also just the understanding this guy wants to do a great job every night. He was locked in energy wise for three hours. He had loads of stuff he wanted to talk about and loads of things he didn’t know he wanted to talk about and he did both and we did. And by the way what you didn’t see a whole lot of on the air was, he gave a rousing speech to the Sox pregame.
He was in the clubhouse at 4:40 and he gave about a 15-20-minute speech to the Sox that the coaches were still talking about the next day, without prompting. He was that good and that motivating and that interesting. His story, all of the injuries and sadness, and the mental darkness that comes with it and his ability to thrust himself out of that by seeking joy is something we all could use some of. I know he is blindingly crazy sometimes to the naked eye and to the well-trained Bill Walton eye, both.
He is also a wonderful soul, and I’m glad to be around him whenever I get the chance to, but on the air (pauses) buckle up!
AM: Did the broadcast put any extra pressure on you? Some were tuned in for the experience and yet some still were interested in the game. Can’t please everyone I guess, right?
JB: No. People are going to hate stuff. I don’t even like talking about them because if they don’t understand Bill Walton, they kind of just…they don’t really care. They’re never going to care. They’re never going to have joy out of him. They’ll get their joy from somewhere else, and generally the joy will come from getting angry about something.
Some people just derive joy from getting angry so you know what, frankly because Bill made them a little mad, I’m sure they got some joy out of sniping. So cool, have fun. But there’s a level of happy that he reaches that I would hope that everybody who has never been at that level of joy gets to attain at some point.
AM: If you had a blueprint as to how things would go, did it meet what you thought it would be, or did it go beyond your wildest expectations?
JB: The blueprint for Bill Walton is there is no blueprint. I mean if you try and build any specific house on that lot it will be haunted. The doors will swing open and start to creak. The rattling of the China in the cabinet will begin at about one in the morning, when you know, no one is down there (laughs). That’s how it works. That’s the fun of it.
Sports is supposed to be different every time you watch it, he is different every time you encounter him, except for one constant he has a gloriously kind heart. I want that. I want that in the person next to me, following the paces of the game with me, whatever that is. That’s a key component.
AM: What about the two days following Bill Walton night? Any drop off over the weekend? Both guys displayed some great knowledge of the White Sox and baseball in general.
JB: I’ll start with Sunday. Mike O’Brien is a big Sox fan. He’s a really really funny guy. He’s like obliquely funny. His bit about Jay-Z on SNL is so funny, where he’s just like a white guy, who’s generic and he’s posing as Jay-Z and it’s pretty funny.
Michael Schur is such a big baseball fan and such a creative genius. I mean he created Parks and Rec and Brooklyn 99 and the Good Place out of whole cloth. He just came up with these environments. The shows are so clever and so witty and so full of mirth, that I was thrilled to share a booth with him. I watched a little of it back and I laughed, quite hard, because by inning three he was just doing things that analysts typically do, like he’s watched so much baseball he was gliding from a story to an observation back to that story. I was like man, he is just such a smart dude, I cannot believe that was called a drop off.
Bill Walton is a high wire entertainer, Mike Schur is as creative of a human being as you’re possibly going to find in America right now, and Mike O’Brien is a really funny guy who evidently hates Betty White. Who knew?
AM: I enjoyed the Detwiler references when Mike Schur was with you. How did you discover that the White Sox pitcher’s name was in an episode of Parks and Rec?
JB: So evidently, I found out via email, because I had emailed Mike Schur and I was like “hey Detwiler might pitch” (he ended up not pitching that day) so get your Missouri State anecdotes ready. He wrote me back saying, “well I actually named a place in Parks and Recs after Ross Detwiler.” So, my old college roommates and I scrambled to figure out where that was in the show, and one of them finally came up with it. My buddy David texted me and said “Season 4, Episode 21, The Bus Tour” and so I went back and watched it. Right at the beginning Leslie (one of the main characters in the show) is giving a stump speech and she says “I want to get rid of all the violent geese in Detwiler Square.”
It’s the only mention of the place, I believe, in the series. Ross was so excited about it he and Mike ended up having like an 8-minute conversation in the clubhouse because Mike named a thing, a place after him.
AM: Tell me about the experience as a whole, put it into perspective about how much fun you had and how successful it was?
JB: It’s up to the audience (how successful it was), but I do want people to know that watching baseball through a different prism is a good thing. It’s always a good thing. Let different people comment on the game every once in a while. Let them be experts in observation, because that’s what we got, right?
We got some questions that the average fan never would ask because they’d be too afraid to ask because they’d be seen as dumb. But Bill Walton’s first question to James McCann (White Sox catcher) was “what’s that makeup you’re wearing under your eyes?”. Well it’s eye black. “How long does it take you to wipe it off?”. Well it’s pretty quick actually. If I’m a kid at home, I want to know that! I’m going to school and I’m like guess what I learned from crazy Bill Walton?
NBC Sports Chicago put together a montage of some of Walton’s greatest lines from the game. I’ll share a few of them with you here.
- Walton to Jason Benetti, “I apologize to your family for ruining your career”
- Yolmer Sanchez laid down a squeeze bunt to score Castillo, Walton exclaimed, “What offense! Brilliant,” Walton said. “This is a strategic victory.”
- Mike Trout took Lucas Giolito deep, “That’s Trout? Swimming upstream, avoiding all the flies and sending one ricocheting through the universe.”
- Some of his comments were just a stream of words, “Woodstock. 50 years. ’79. Full moon. Waterfall. Exploding volcanoes. Baseball. White Sox. Angels. Summertime. No rain on the horizon. Greg Gumbel. Sam Smith. David Axelrod. Wow.”
It was a unique approach and seemed to be, with a few exceptions, received very well. It was a win for NBC Sports Chicago and a huge victory for Benetti, showing all who watched what tremendous talent he has. It couldn’t have been this good without him.
What Can Programmers Learn From A Social Media Following?
“A large number of followers may be the result of using social media well, but if you think the size of someone’s following is proof they’ll be a good part of your lineup, that’s a set-up for failure.”
I first began using Twitter in 2009 when I was a reporter at The Seattle Times. Jim Mora was the Seattle Seahawks coach and I had a smart phone made by Palm. The Twitter app was so wonky I posted live updates from Seahawks press conferences via TwitPic, sending a picture of the person speaking with the news item included as a caption. We’ve all come a long way since then.
I like Twitter. Over the past 12-plus years, I’ve found that my sarcasm and sense of humor (if you can call it that) translated better on Twitter than it ever did in print or later as a radio host at 710 ESPN Seattle. I’ve made friends on Twitter, picked fights with other reporters and generally found it a good place to test out ideas and arguments and an increasingly terrible place to discuss anything important. I have more than 40,000 followers, which is not insignificant nor is it at all exceptional given the market I worked in. None of this gives you any idea about how well I’ve done my job in sports media, though.
Yet an individual’s Twitter following has become part of our industry scoreboard. It’s certainly not the final score and it definitely doesn’t decide the outcome, but it is the best way I know to gain a quick assessment of someone’s reach and/or significance. It’s a data point that is readily accessible. It’s the thing I check first when I encounter someone who’s part of the sports-media industry.
But what does it really tell us? More specifically, how much does it tell us about that person’s ability to do their actual job whether it is reporting news, writing stories or being part of a show? Because as important as Twitter has become in sports-media, no one is making money from Twitter and social media specialists are the only people who are really being paid to Tweet.
For most of us, Twitter is not a job, it is a tool. For a radio host, it’s a way to interact with listeners outside the footprint and time slot of the show. It also is a powerful opportunity to deepen audience engagement through two-way, real-time communication. These things may help a host’s job performance, but they should not be mistaken for the actual job itself. A radio host is not valuable because he or she was right on Twitter or because they were first on Twitter or because they had a viral Tweet. A radio host is valuable because of the ability to attract, entertain and retain an audience during a specific slot of time. Twitter may help you prepare to do that, but it does not actually accomplish the task.
Programmers need to understand this, too. A large number of followers may be the result of using social media well, but if you think the size of someone’s following is proof they’ll be a good part of your lineup, that’s a set-up for failure. Just look at what book publishers have found.
An article last month in the New York Times showed how publishers have used social media followings as a weathervane of sorts for books sales. The number of followers an author has is influencing everything from what authors are paid to which books get published. This is especially true when it comes to non-fiction books. The rationale is pretty straightforward when you look under hood of that particular industry.
A publisher is the business that buys a certain book from the author, essentially making a bet that the sales of this book the author is writing or has written will more than cover the money paid to the author as well as the cost of publication and promotion of the book. A publisher wants as much assurance as possible that this book will sell sufficient copies to not just make its money back, but insure a profit. This is where the author’s social media audience comes in. The follower count is being looked to as an indicator of just how many people can be expected to buy this book. After all, someone following the author is certainly a sign they’re interested in what that author has to say. Some percentage of those followers can reasonably be expected to buy a book by this person. Except social media followings turn out to be a fairly terrible tool of forecasting book sales.
Billie Eilish has 99 million Instagram followers. Her book — released last year — sold 64,000 copies. If I was being catty, I would point out that is one book sold for every 1,546 Instagram followers.
“Even having one of the biggest social media followings in the world is not a guarantee,” wrote Elizabeth A. Harris.
So we should all just stop paying attention to Twitter followings, right? Hardly. First of all, it is a data point, and anyone waiting for social media followings to become LESS important probably thinks the Internet is just a fad. More importantly, having a following is certainly better than not having one as it does indicate the ability to attract an audience.
The issue isn’t whether it’s good to have a large following. Of course it is. The issue is how reliable that is in predicting an individual’s interest or appeal outside of that specific social platform.
What programmers need to do is get smarter about how they evaluate social media followings by answering two questions:
- Why are people following this particular talent? Content is the catch-all answer here. Go beyond that. What sort of content is this person providing that none of his or her peers are? Will that type of content be valuable as part of my lineup whether it’s terrestrial radio, a podcast or other format? Someone who’s funny on Twitter may be funny in other formats. They may also just be funny on Twitter. Are there examples of how this kind of content has worked in the past or reasons to think it will work in the future?
- How likely is this talent’s social media following to migrate to my medium? This is one of the trickier ones. One of the reasons for acquiring a talent with a large social media following is the hope that some of their followers will become your customers. While this is always possible, the more important question is whether it’s likely.
Remember, that example of Eilish, who had 99 million Instagram followers and sold 64,000 books? Well, that number of books is actually not a bad result. In fact, it’s absolutely solid for book sales. The problem was the publishing house didn’t expect a solid sales performance. It expected incredibly strong sales because it paid a significant amount of money to Eilish in the form of an advance.
It’s clear the publishing house made a bad bet, but the principal mistake was not about Eilish’s ability — or lack thereof — to produce a book. She did produce one that was 336 pages long, loaded with family photos never seen before and while there wasn’t as much text as you might expect, the sales were solid. The mistake the publishing house made was overestimating how many of Eilish’s fans would become customers in an entirely different medium, and I think that’s a lesson worth noting in this industry.
Unless you’re hiring someone to do social media for your company, Twitter is not going to be their job. It’s just a tool. An important tool, a useful one, but just a tool.
How Good Can iHeart’s AdBuilder Solution Be?
“It was slick, I admit.”
Do it yourself radio has come to a new client you will never meet. These clients are ready to do it themselves. All they want is to buy a radio campaign. And iHeart AdBuilder is all they need.
Let’s figure this out.
In 2019, iHeart started beta testing a do-it-yourself online platform for small businesses to battle Facebook and Google.
I went to the website to see how it worked. It was slick, I admit. It would be a great topic to add to the BSM Summit.
The first piece of info. the site wants to establish is your campaign goal. The four choices were “Get website traffic”, “Have listeners know my address”, “Get phone calls”, and “Announce an event”.
When was the last time you wrote a new business order with any of those four goals as the single reason for the campaign? Wouldn’t that be easier for the copywriter and the client to track results? TRY IT!
I inputted that I wanted to announce an event and proceeded to the following prompt. My business name, address, website, and industry were the following choices. So far, so good. The only tricky part were the industry choices.
I can see how specific business categories are not precisely represented, like counter service restaurants. They are not fast food because there is no drive-through, but they aren’t a full-service restaurant either due to no waiters being used and many other factors. It isn’t confusing for me, but you know how clients can be!
Selecting the market I wanted my customers to come from was easy, and it allowed iHeart to choose the closest radio stations. Identifying the ONE type of customer I wanted was fantastic. I can see how it focuses the client on a primary target. Parents with young kids or teens, foodies, married couples, single adults, or an option to select my demo all seemed easy enough.
The demos offered weren’t Men 18-34, but men, women or adults, young adults, seniors, adults, or the dreaded all ages. Next was selecting when I wanted to run and how much I wanted to spend. It wasn’t a challenge because you choose your dates, and then you’re given three choices for a weekly budget. In my case, it was $500, $750, or $1,000 per week. iHeart AdBuilder bills you less if the whole week isn’t used.
Impressions, frequency, and reach were highlighted, and they showed the logos of the two stations my $500 was going to be spent on. I noticed there was no information on when the ads would air, how many times per day, or any of that! “You give us $500, and we will spend it over the week on these two stations when and where we want! And it will work!”
The pages dedicated to creating copy are straight forward and, as salespeople, we have filled those types of forms out plenty of times. iHeart is highlighting that they are waiving the $100 production fee. Maybe, that will change in the future. After going to the checkout, your credit card is given a temporary authorization (which will be reversed), and you are told your ad will be emailed to you in a few days. You won’t be billed until your ads air.
What are the odds this $500 campaign over two stations in a few days will work? Who knows, but I bet the automated emails and follow-up calls will be relentless. I think it’s a great platform and can see a decent percentage of smaller new business deals go this direction. Some clients may even prefer to never “deal” with a salesperson again, kind of like most of our agency buyers. That leaves us with a whole lotta middle ground. For now.
Media Noise – Episode 58
Demetri welcomes Brandon Kravitz and Derek Futterman to the show this week. They talk about Hub Arkush, Aaron Rodgers, Michelle Tafoya, and Pete Thamel.
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