ESPN gave fans 15 different options for watching college football’s National Championship Game on Monday night. On TV alone fans could choose the traditional broadcast on the mothership, the Coaches Film Room on ESPN2 which featured four coaches commenting on the action, or the teams’ radio broadcasts on the ACC and SEC Networks respectively. On the ESPN app, fans had multiple options including watching the game with commentary from referees or seeing the whole thing from the skycam.
Most viewers chose the traditional broadcast. ESPN knew it was going to be that way, but didn’t let that fact limit the options it offered nor did the World Wide Leader use it as an excuse to be complacent. Radio can learn a lot from that.
The traditional wisdom has been that there is only one way for radio to present a game. Our station either has the play-by-play rights or it doesn’t. The next morning we play sound from the game, we react, and we let listeners have their say.
What if there were other options? There probably are and we just aren’t seeing them because we are so married to “the way we have always done things.”
Are you an odd man out on game day? If the biggest games air on a competitor’s frequency, you have two options. You can punt and throw on network programming or you can get creative.
Try doing an on-air watch party. You’ll need the right personalities and analysts involved. Remember, in order to create a broadcast that can serve as something a listener can put on while watching the TV broadcast, you’ll have to do it without a delay on. You have to know your people can keep their emotions in check and more importantly, control their language.
What about turning the broadcast over to fans? There are a lot of ways to do this. Host a talk show about the game during the game and go heavy on calls, texts, and Tweets.
Maybe you can add another dimension to this show and make the whole thing gambling-centric. Add guests that can talk about in-game bets. Keep tabs on the props that cash and the ones that don’t. It is a type of presentation that listeners definitely can’t get from a traditional broadcast. Partner with an oddsmaker, and you could turn this kind of broadcast into a revenue generator.
What about the next morning? What can you do that takes your conversation beyond playing audio and taking calls?
My first suggestion would be taking a cue from the ESPN app. Their “Refcast” was a little “inside baseball,” but the adjustments that needed to be made were obvious. Find your own rules analyst and make the segment more layman-friendly. Ask what the refs got wrong. Have listeners submit questions about rules and calls. There are plenty of ways to avoid getting caught up in technical jargon and just reading a rule book.
Betting content has a place here too. Again, partner with a gaming site or establishment and this could be a revenue generating segment. Ask listeners to submit proof of their awful day and have a sponsor give them a certain dollar amount of credit for the next game.
The traditional ways of presenting and talking about games on the radio are the traditional ways because they work. Maybe they are the ways that work best, but the fact is that those aren’t the only things that work.
ESPN dedicates time and resources to a Megacast presentation every year for the College Football Playoff National Championship Game because they have found styles and strategies that work. The traditional broadcast will always be the one that draws the best ratings, but all of these options create buzz and keep wandering remotes inside the ESPN family.
Listeners love the games. They love talking about the games. Just because your station doesn’t have the rights to carry the games doesn’t mean you can’t figure out a way to benefit from their popularity.
Asking The Right Questions Helps Create Interesting Content
Asking questions that can get a subject to talk about their feelings is a much better way to get an interesting answer.
When ESPN’s Mike Greenberg interviewed Paolo Banchero in the lead-up to the NBA lottery on Tuesday, he asked what I’ve concluded is the single most maddening question that can be asked of any athlete preparing for any draft.
“Why do you believe you should be No. 1 pick in the NBA Draft?” Greenberg said.
Before I point out exactly why I have such a visceral reaction to such a harmless question, I want to point out the positives because Greenberg’s question avoids some of the most common pitfalls:
1) It is an actual question. That’s not as automatic as you think given the number of poor souls who are handed a microphone and say to their subject, “Talk about (whatever issue they want a quote or a sound bite on).” This is the mark of an amateur, creating the opening for an uncooperative subject to slam the door by saying, “What do you want me to say?”
2) Greenberg’s question can not be answered with a yes or a no. Questions that start with the word “Can you …” or “Did you …” may sound like they’re tough questions for the subject, but they’re actually fairly easy if the subject wants to offer an answer. Now, most interview subjects won’t take that one-word exit, but some will in a touchy situation.
The problem with Greenberg’s question has to do with the result. Why do we ask questions of the athletes we cover? Seriously. That’s not rhetorical. What’s the goal? It’s to get interesting answers. At least that’s the hope whether it’s for a quote that will be included in a story, a sound bite to be replayed later or — like in this situation — during an interview that is airing live. The question should be engineered to elicit interesting content, and there was very little chance that the question Greenberg asked Banchero was going to produce anything close to that.
I know that because I have heard some version of this question asked hundreds of times. That’s not an exaggeration. I attended the NFL scouting combine annually for a number of years, and if a player wasn’t asked why he should be the first overall pick, he’d get asked why he should be a first-round pick or why he should be one of the first players chosen at his position. Never — in all that time — have I ever heard what would be considered an interesting or informative answer. In my experience, players tend to talk in incredibly general terms about their own abilities and then seek to compliment their peers in an effort to avoid coming off as cocky.
Here’s how Banchero answered Greenberg’s question: “Yeah, thank you all for having me, first off., I feel like I’m the number one pick in the draft because I’m the best overall player. I feel like I check all the boxes whether it’s being a great teammate, being the star player or doing whatever the coach needs. I’ve been a winner my whole life. Won everywhere I’ve went, and when I get to the NBA, that’s going to be the same goal for me. So just combining all those things, and knowing what I have to work on to be better is a formula for me.”
There’s nothing wrong with answer just as there was nothing wrong with the question. It’s just that both are really, really forgettable. ESPN did put a clip on YouTube with the headline “Paolo Banchero: I’m the best overall player in the NBA Draft | NBA Countdown” but I think I’m the only who will remember it and that’s only because I’m flapping my arms and squawking not because there was anything bad per se, but because there was nothing really good, either.
First of all, I’m not sure why it matters if Banchero thinks he should be the number one overall pick. He’s not going to be making that decision. The team that holds the top draft pick — in this case Orlando — is. Here’s a much better question: “How important is it for you to be the number one overall pick?” This would actually give an idea of the stakes for Banchero. What does this actually mean to him? Asking him why he should go number one is asking Banchero to tell us how others should see him. Asking Banchero how important it would be go number one is asking him to tell us about his feelings, something that’s much more likely to produce an interesting answer.
The point here isn’t to question Greenberg’s overall competence because I don’t. He’s as versatile a host as there is in the game, and anyone else in the industry has something to learn from the way he teases ahead to content. What I want to point out not just how we fail to maximize opportunities to generate interesting content, but why. Interviews are a staple of the sports-media industry. We rely on these interviews as both primary content that will be consumed directly, and as the genesis for our own opinions and reaction yet for all that importance we spend very little time thinking about the kind of answer this question is likely to produce.
The Client Just Said YES, Now What?
We should spend as much time on what we will do after the client says YES.
One of the most significant moments in radio sales is when the client agrees to your proposal and says YES. But, when they do say YES, do you know what’s next? We better have an answer!
We spend a lot of time getting ready for clients with research, spec spots (thank you, radio sales trainer Chris Lytle-go to 22:30), proposals, and meetings. All of our focus is on getting the client to say YES. We should spend as much time on what we will do after the client says YES. For example, getting newer sales reps to sell annual advertising contracts would be ideal for building a list. They would have less pressure, more job security, and could spend more time making the advertising work for their clients. But, since most newer reps don’t know the business yet, they don’t bite off more than they can chew and sell a package of the month.
When a client says yes to the weight loss promotion, it’s pretty clear how to write the ads, what the promos will say, etc. BUT, if a newer sales rep starts selling annual contracts to a direct local client who needs a resource, how will that work? Let’s make sure we paint the picture right upfront. More experienced reps know that they need to assume the client will say YES to the weight loss promo and have a plan accordingly.
They have the next steps to building copy and promos, a credit app or credit card payment form, and any other detail the client must provide. But, when we ask a direct local client for an annual advertising contract, watch out! You have just made a partnership. Why not lay out, upfront, what that will look like. And I understand not every local client needs the same level of service.
A car dealer has the factories pushing quarterly promotions, agencies producing ads, and in-house marketing directors pulling it all together sometimes. Other clients need your help in promotions, copywriting, or idea generation. Make a plan upfront with your client about when you will meet to discuss the next quarter’s ad program. Include your station’s promotions or inventory for football and basketball season, a summer NTR event, digital testimonials with on-air talent, etc., in your annual proposal. Go out as far as you can and show what you have to offer to the client and how you can execute it. This exercise is good for you and, once mastered, guides the client on how you will take care of them after the sale. It also opens your eyes to what it takes to have a successful client partnership inside and outside the station.
Media Noise – Episode 74
This week, Demetri is joined by Ian Casselberry and Ryan Brown. Demetri talks about the NBA Draft getting an ABC simulcast, Ian talks about Patrick Beverley’s breakout week on TV, and Ryan reminds us that Tom Brady may be the star, but Kevin Burkhardt is the story we shouldn’t forget.