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Mike Felger Can’t Ignore The Apocalypse

“If you do a sports show in a town with this type of success, a good signal and strong shows all day long on your network and you don’t have ratings? You f***ing suck.”

Brandon Contes

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If you’re building a Mount Rushmore of current sports radio hosts, Boston’s Mike Felger is on it. But don’t tell him, because that’s the type of generic conversation Felger & Mazz try to avoid on 98.5 The Sports Hub.  

Felger rubs it in that he was right about the Bruins | NBC Sports ...

After nearly two decades with The Boston Herald, Felger was tabbed by program director Mike Thomas to help launch The Sports Hub in 2009, partnering him with Tony Massarotti in afternoon drive. The show quickly made its mark, finding ratings success that is unheard of in sports radio.

Sure, it helps to have an equally unprecedented run of success from Boston’s sports teams, but that will only get you so far. When you’re able to generate numbers that approach a 20 share, the success is about more than just the market.

I spoke to four people in addition to Felger to get an understanding of how he operates as a radio host. Polarizing, opinionated, intelligent, genuine and hardworking were repeated in each of my conversations. His former boss Mike Thomas, current program director Rick Radzik, co-host Tony Massarotti and previous competitor from WEEI Michael Holley each offered insight.

Brandon Contes: Has being a sportswriter and reporter influenced how you create a radio show?

Mike Felger: Absolutely. Especially the kind of print I did which was tabloid journalism. When I worked at The Boston Herald it wasn’t just writing, it was digging up stories, headlines and drama. The way they approached sports writing was definitely conducive to sports radio.

BC: How much of your show is preplanned and organized?

MF: I’m kind of compulsive, but we pretty much program the entire show, all 16 blocks on an email in the morning. Obviously, there are times we need to change on the fly depending on the news, but generally speaking, every segment is on a rundown at the start of the day.

“He’s very smart and focused, he doesn’t miss a thing,” Mazz said. “His senses and awareness are acute and it allows him to pick up on things that not everyone will notice, but it’s invaluable in our business because it facilitates discussion.”

BC: For a journalist, everything goes through multiple filters before it gets to the public, so there’s time to course correct, but in radio, there’s no filter. Once you say it, it’s out there. Was that a difficult adjustment?

MF: Not for me. Sometimes it gets you in trouble, you can go too far and I’ve certainly had those days. You can have a bad take, a bad read on things that doesn’t get edited like you would at a newspaper and you get home at night, think back and say ‘well that wasn’t quite what I meant.’

“Mike’s way better at it than I am,” Mazz added. “He knows exactly how he wants to say something before he says it. Sometimes I don’t, so I’ll have to say it out loud, ‘that didn’t sound right, let me change it’ and that’s my backspace button. But the better way to do it is, say it right the first time and I haven’t perfected that art [Laughs].”

“If you write every day, you don’t necessarily need filters for your opinion,” Holley said. “Your opinion is refined. And if you’re not an idiot, you shouldn’t be concerned about going on the radio and sharing your opinion. Idiots should be afraid. If you go on the radio 20 hours a week, not everything will be perfect, but you can’t worry about being right.”

BC: Do you have a preference, print or radio?

MF: Radio is 10 times easier. It’s not even close. Every day I don’t have to write and report is like I’ve died and gone to heaven. It’s hard, and I really wasn’t good at it. The guys that do it now, developing sources, getting people to tell you something they don’t want to tell you, breaking news – those people are working. What we do on radio is easy compared to that.

BC: What about the need to have such conviction on radio, because again, when you’re writing, you can hide behind the curtain, but in radio the audience can tell if an opinion doesn’t sound genuine.

MF: Say something. Even if it’s wrong, just say something. There’s a lot of nuance with topics, but it’s a better discussion if you’re less nuanced and sports lends itself to that. There’s a scoreboard, you have a winner and a loser, someone makes the right play, someone makes the wrong play, someone makes the right trade or the wrong trade. There’s a reason they have that scoreboard and your commentary should reflect that.

BC: You were part-time with WEEI, then you went to 890 ESPN and it didn’t work. Now you have this opportunity in 2009 with another startup sports station at 98.5. If it didn’t work once, what made you think a new sports station would work the second time?

98.5 WBZ FM — The Sports Hub – H&H Builders Inc.

MF: The second one was far better positioned, but even if it wasn’t, even if it was another crappy AM signal with bad ownership, I probably would’ve taken the show. I have a habit of not turning down work. But this was a no-brainer, it was CBS Radio which was a huge radio company at the time with WFAN and other strong brands. It was an FM signal, they already had the Patriots and the Bruins. 890 didn’t have rights agreements, they had syndicated programming, a small signal and I sucked! It was my first hosting gig and I needed work. But hopefully, I became better in those few years.

“The best thing that happened to Mike was his stint with 890 ESPN,” Radzik said. “He went in there and learned how to do a radio show. He was a solo host, didn’t get a lot of calls, it was a weak signal, but it catapulted him from being a guest, to learning how to manage a show.”

BC: Even knowing how well The Sports Hub was set up, were you surprised how quickly it was able to not only make a dent, but pass an established brand like WEEI?

MF: Yes. I think everyone was. I certainly was. The goal when I took the job was to still have it three years later and get the show renewed. Beyond that, I would’ve said, hopefully within five years we have a real race, but it happened in 12-18 months.

“We captured lightning in a bottle,” Mike Thomas said. “We were the first to FM, the teams were doing really well. This city desperately needed a true second sports competitor, there’s a lot of things that came our way and we know we were very fortunate.”

“We thought our show could work, we wouldn’t have done it otherwise,” Mazz added. “I certainly didn’t expect it to grab hold as quickly and aggressively as it did, but there’s also a big aspect of being in the right place at the right time.”

BC: Does your mentality change at all when you pass EEI and now you’re the hunted, not the hunter?

MF: I think so. When we first started and EEI was so well-established there had to be a measure of counter programming. But I haven’t looked at it that way in a long time. I don’t know if that’s smart or stupid, but for quite awhile now, we do what we do, and it doesn’t matter what happens across the dial.

BC: Is there a risk of complacency? How do you avoid getting stale and letting the competition get bigger in the rearview mirror?

MF: One thing I’ve learned through all of this is, I just don’t think it matters what the other person does. And that’s not specific to EEI, it’s any radio station vs another. What matters is pumping out a good 12-minute segment, going to commercial and then doing another good segment. If the people listening stick through the break and stay for the full 12-minutes, that’s the only thing that matters to me. It’s about what you do to make your show better.

And with complacency, sure – you worry about everything. I certainly don’t think we have it all figured out, we’re going to evolve. So yes, I’m concerned with that. But I’m not concerned with what someone else is doing on the radio.

“Felger is a really hard worker and he’s also tough to copy because he’s authentic,” Holley said. “Some people play a character, but he doesn’t. This is who he is and that’s why he’s so effective. Early on, people thought he was going to get overexposed. But I told them no, because it’s not schtick. Schtick wears out. Predictability wears out. Felger is original and when he goes against the grain, you might not agree, but he can back it up and show his work.”

BC: Is your success more about the show, or more about the market? Because the ratings are unprecedented with shares in the mid-teens. Could Felger and Mazz be successful elsewhere?

Must see: Epic fight beween Michael Felger and Michael Hurley over ...

MF: I do think it’s a show that could be successful in other markets, but the level of success you’re talking about has to do with a lot of factors. It’s the quality of the station, our morning show, our midday show, our management – which even though we’ve changed ownership it’s remained very strong. And it’s the town we’re in. 12 championships since 2000, 19 championship appearances. If you do a sports show in a town with this type of success, a good signal and strong shows all day long on your network and you don’t have ratings? You f***ing suck. Our success is a confluence of factors and not the least of which is Tony, Jim Murray, our producer Jimmy Stewart and everyone on the show.

Holley: “I remember my wife asking how we did, and I would say ‘sweetheart, we finished with a 9 this book and that’s really good.’ I would ask friends in other markets and they would say their best book is a 4 or 5, so I would lead with my 9. But then I’d have to tell them the other guys got a 16! And big picture, 25% of the market is focused on sports which is great, but as a competitor, you say ‘I just wish I could get a win!’ They’re a monster to compete against. I enjoyed competing against 98.5, but it was also humbling.”

BC: Will the Brady-less Patriots impact the station and the Boston sports market?

MF: I’d like to think the fanbase wasn’t just there for Brady and the Super Bowls, that they’re hardcore sports fans through thick and thin. That’s the case with some of the sports in Boston. The Bruins audience is smaller, but those fans stay consistent through the ups and downs. We’re going to find out about the Patriots fan, but I’d like to think we’ve become a football town and they’ll continue to be a massive force.

BC: As a New York fan, I see the Patriots without Brady and who knows what happens to the Red Sox as Major League Baseball attempts suicide. I wouldn’t mind if it’s the beginning of the demise for Boston sports.

MF: [Laughs] The country’s rooting for it. I don’t know if baseball can ever overtake the Patriots again. If the Pats fall off like you hope, I would look for the Celtics and the NBA to step up. It’s a hot product, it caters to young people and I think it has the broad interest that hockey doesn’t. Hockey is more intense and loyal, but the NBA has a lot of casual fans, which is good for business. 

BC: Mike Thomas once called you the most polarizing person in Boston radio, do you agree?

MF: I feel like I’ve gotten wimpier as I’ve gotten older. I can’t rank it, I don’t know if I’m as polarizing as I used to be, but it’s not for me to say. But I think Felger & Mazz has a button pushing quality because my hate mail is still prodigious no matter what I say.

“I would much rather have somebody like Mike Felger where you occasionally need to say ‘we have to dial it back a bit’ than someone you need to push and challenge,” Thomas said. “Mike is self-motivated, he lives for sports radio and is clearly one of the best in the country at it. Maybe in his mind he thinks he’s getting softer, things happen when you turn 50, but I would never categorize Mike Felger as being soft.”

“The biggest thing that’s evolved for him is his reputation as just being a contrarian,” Radzik said. “I think he’s established himself as the number one sports talk show host in the country. You can disagree with him, you may not like his angle, but people have respect for his opinions because the audience has evolved with him.”

BC: Is it that you’ve gotten older or has society in general pushed you to get “wimpy.”

MF: I beat myself up over it, but I’m certainly a little gun shy. Two or three years ago, the Bruins got off to a really bad start. I went on this rant that they were ‘too young, they’re done, they can’t win.’ The team rebounded, made the playoffs and near the end of the season they ran a commercial replaying my rant to rub it in. Jimmy Stewart would say that crawled into my head and neutered me [Laughs]. I’m not really on Twitter or social media, but I feel it’s presence.

BC: What about the fact that social media is there, not just for you, but for everyone, waiting and even rooting for the chance to jump on any slip up.

MF: It’s dangerous. Dangerous times for sure. Maybe that’s another reason to not be polarizing. Maybe you just hit on one. Because there is someone out there trying to get you fired. For anyone writing, broadcasting or speaking in any way, shape or form, you make one mistake and that’s it. It gives you reason to just facilitate because you want to keep your job.

Political correctness: the UK v the US | Financial Times

BC: As society becomes more politically correct, do you think that will deter polarizing personalities from entering the business because of the risk?

MF: Yeah, for sure. That’s really more for news commentators than sports commentators though because you should be able to have a bad sports take and not get fired.

Having a wrong sports take will get you pushback, and people will say you’re stupid, but I’d like to think it’s not going to get you fired the way a bad take on society might.

BC: What about the Roy Halladay comments, did that have an impact?

(When former MLB pitcher Roy Halladay died in a 2017 plane crash, Felger controversially mocked the incident.)

MF: You asked why have I softened a bit? Maybe that day is part of the reason. That was a bad day for me, a big mistake and I would never blame PC culture for that.

I was wrong. I don’t think about it every day, but it’s certainly affected my approach. There’s a line between polarizing and being offensive, it’s a challenge to find that line. You have a day like that where you go over the line and you’ll spend some time making sure you don’t get close again. There’s not many hard parts to this job, but that’s one.

BC: Do you discuss social issues right now with everything going on in the country and complaints about Boston specifically?

MF: We are as sporty a show as you can get, we’re 95% sports. But during this time, it’s crept in a little more. If we did it 5% of the time previously, maybe we do it 10-15% now. And whether I’m pro-left or right, I still get people yelling ‘stick to sports!’ Thank God I don’t have to talk about those topics on a regular basis because people are so bitchy about it. But how can you not hit on some of it right now? You can’t ignore the apocalypse.

BC: As a show that’s 95% sports, how have you done building the full 16-blocks without sports?

MF: It’s been challenging recently, the first month or so was simple because of Brady. Even if the pandemic never hit, most of March and April was going to be 80% Brady’s free agency, Brady going to Tampa, the Patriots next quarterback, the draft and free agency. It turned into 95% of the show, but we had football content until mid-May. Since then, it’s how are leagues going to come back? I’ve found it really interesting, but I acknowledge there’s only so much of that you can do. We definitely need a ballgame.

Bucs' Tom Brady after defying NFLPA advice to end NFL group ...

“Not everyone that comes to the Felger & Mazz show comes for sports,” Radzik said. “They come to be entertained, to laugh and be challenged. There’s an energy level, the show is fast paced, and you have to keep up. But if you have good chemistry you can entertain in different ways.”

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BSM Writers

Ian Rapoport Is Competing Against Everyone

“When I’m working, when I’m not working – my brain is still going on overdrive.”

Derek Futterman

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The 2023 NFL Draft was a weekend filled with speculation, intrigue and musing among football fans and experts alike. After two quarterbacks were selected with the first two picks – C.J. Stroud by the Jacksonville Jaguars; and Bryce Young by the Houston Texans – Ian Rapoport had the inclination that something was about to break at the event in Kansas City.

The third pick of the night was held by the Arizona Cardinals, but through previous intel, Rapoport knew there was a chance the team would trade it. His phone then lit up with a text message from a source that simply read, “Texans trading.” Receiving a message of this magnitude takes years of networking, credibility and immense trust from the people you cover. Rapoport has worked hard to attain all of them. 

He replied by asking, “Did the Texans trade up to three?,” as the team was not set to pick again until No. 12 overall. Once he got confirmation of the scenario, he began to visibly shake in excitement and captured the attention of the NFL Network team.

“I sit there with a camera in front of me that’s not always on air – this is during the Draft – and the producer gets in my ear and he goes, ‘Can you go on air with whatever you have?,’ and I just say, ‘Yes.’” Rapoport recalled. “And then I hear Rich Eisen go, ‘Ian, you have news,’ and I was able to break that the Texans have traded up to three to go get Will Anderson.”

This is the craft through which Rapoport has cultivated a successful journalism career, ultimately distinguishing him as NFL Network’s goto insider. He hardly ever separates himself from the job, equipped with an unparalleled work ethic to ensure he can communicate messages accurately and in a timely manner. While some people may argue that he is in direct competition with others in his position, such as Adam Schefter of ESPN, Jay Glazer of FOX Sports and Mike Florio of ProFootballTalk and NBC Sports, the reality of the situation is that it is Rapoport vs. the world.

“It’s such a small world now and everyone is interconnected – and with Twitter, literally anyone could break a story and have it go viral,” Rapoport said. “Obviously, you want everything first, but really you’re competing against everyone that exists because anyone could get the story at any moment.”

Work-life balance in such a role is usually quite insurmountable in today’s dynamic, interminable breaking news environment. Rapoport strives to find some level of normalcy in his life by playing golf and attending his sons’ sporting events. In the end though, he knows the world of football never sleeps, and it is up to him to remain in the know at all hours of the day, essentially always on standby to break the next big story.

“I do not turn my phone off because that’s actually way more stressful,” Rapoport said. “At least now when my phone’s on and near me, if something crazy happens, I can react rather than having a fake relaxation moment and then being caught off guard with something.”

Rapoport recognized that journalism was the field for him almost immediately after stepping onto the Columbia University campus. He worked his way up at The Dial to ultimately become its associate sports editor. In the summer preceding his senior year, he landed a coveted internship with ESPN where he gained invaluable experience in the world of television production. 

By the time he graduated, Rapoport envisioned himself becoming a nationally acclaimed sportswriter, but he knew it was going to require he start small. Three hundred eleven job applications and two interviews later, he landed a part-time role with The Journal News in Westchester, N.Y. covering high school sports. It gave him a start in the highly-competitive business – and kept him close to home while trying many new things.

Two years later, he found himself moving from the bright lights of New York City to the quaint town of Starkville, Mississippi for a notable opportunity. He had landed a job covering the Mississippi State Bulldogs for The Clarion-Ledger in the nearby capital city of Jackson and was under the direction of sports editor Rusty Hampton.

“I knew how to write, but I really didn’t know how to report,” Rapoport said. “He was probably the best [at] showing me, ‘This is all about reporting. It’s all about telling people something they don’t know rather than how well you can pen a sentence.’ To be really valuable to society or your newspaper, you really need to inform rather than entertain. I think he was probably the first and best person to teach me that.”

After spending two years in Mississippi, Rapoport became a beat reporter for The Birmingham News tasked with following the Alabama Crimson Tide. Just months into his new role, the program made a coaching change and hired Nick Saban, who has since led the program to six national titles. 

Rapoport learned the thoroughness necessary to cover the Southeastern Conference as he rapidly watched the program become a perennial contender. In turn, he became an eminent college football reporter and his work began to be consumed nationally.

Simultaneously, Bill Belichick, another accomplished football head coach in his own right, was in the process of trying to lead the New England Patriots back to championship glory. Known to be stoic and restrained in his press conferences, reporters asking him questions knew extrapolating answers was not the easiest of tasks. 

When Rapoport saw a job opening to cover the team with the Boston Herald that required NFL experience, he knew that he was not qualified verbatim per se. Yet he figured the experience he had in covering Saban and Alabama would serve him well in the role, and articulated such in a protracted email to the newspaper’s editors. His strategy worked, proving why Rapoport is considered one of the industry’s best communicators at the micro and macro levels.

“You don’t see a lot of sources within the Patriots or sources within Alabama – there’s not a lot of that,” Rapoport said. “So I learned to report despite that and kind of work the edges and get the information I needed, despite head coaches who weren’t always the most forthcoming with information.”

NFL Network oftentimes has local beat reporters on the air to interact with studio talent and give their perspectives about teams, and it was something Rapoport did while at the Boston Herald. He had no television experience outside of other appearances he made on Comcast New England and certainly no intention to pursue the medium as a career. 

In Super Bowl XLVI, the New York Giants overcame the New England Patriots, who were undefeated for the year entering the game. Rapoport was on hand for the proceedings, and shortly afterwards was called into a meeting with NFL Network executives. 

He didn’t know he was interviewing for a job until he asked just why he had been summoned. He expressed his lack of television experience to the executives, who said the network would teach him everything he needed to know. 

Once the meeting concluded, Rapoport called his wife, who he had met while living in Starkville, Mississippi, and told her what had just happened. She tempered his expectations, warning him not to get his hopes up as he remained optimistic. One month later, Rapoport received a job offer and found himself moving once again – this time to the Lone Star State.

“I hired an agent and moved to Dallas and basically spent the next year reporting on the Cowboys and some other things being very, very bad at TV, but learning and eventually figuring it out,” Rapoport said. “At the time, this guy, Eric Weinberger, who was our boss, kind of mentioned to me the possibility of transitioning [me] from reporter to insider.”

Rapoport acknowledged that he did not have the contacts necessary to effectively work as a league insider for a national outlet, but through his years of experience, he knew how to network and he was ready and willing to take the challenge. 

Once he began the new position, Rapoport, along with reporter Michael Silver, was on the road for Thursday Night Football and contributed to its pregame and halftime coverage. While his television skills improved, Rapoport was hard at work bolstering his contacts and took somewhat of a geographical approach. 

Every time he arrived in a new city, he would contact anyone and everyone he could conjure up, including general managers, scouts and head coaches. If he could not schedule a meeting time with them, he would introduce himself by roaming the sidelines at practices and before games. He engaged in a similar practice before the NFL Draft Combine, training camps and the Super Bowl along with other premier events, always staying focused on the task at hand.

“It probably took me five or six years to get a baseline of sources where if something happened, I had someone to call,” Rapoport said. “And then it took me a couple more years to get to the point where I would know before a lot of people when something was about to happen. It’s all a multi-step process, and just [the] layering and layering and layering of sources is really the sort of engine that drives this thing.”

Ian Rapoport always attempts to triangulate his sources to verify information before he releases it publicly. There is no guarantee sources are always truthful or acting in a professional manner. Therefore, it is incumbent on a journalist to ensure the validity of content before publishing it themselves. 

“If you’re only right some of the time, then none of it is really worth it,” Rapoport expressed, “because then you say something and they’re like, ‘Well, wow, that’s a big story if this is true.’ The whole point of doing this is when I pop up on TV or when people see my Twitter alerts or whatever, they have to know that it’s true – they have to know.”

One day, Rapoport was having a conversation with a source and discovered through their conversation that Rob Gronkowski had informed the New England Patriots that he would return to the game of football under the stipulation he be traded to the Tampa Bay Buccaneers to reunite with quarterback Tom Brady. There had been much speculation pertaining to Gronkowski’s future after he had worked as an NFL analyst with FOX Sports, and now Rapoport realized he had a monumental scoop – that is, if it was true. Within six minutes, Rapoport verified the story with three sources, contacted his editor and reported to the world Gronkowski’s intentions. The story was picked up virtually everywhere.

“I just think about the job all the time, and I make little lists for myself of things that I need to track down, and I just make a lot of phone calls for it,” Rapoport said. “When I’m working, when I’m not working – my brain is still going on overdrive. It ends up just a brain full of football thoughts, and then I spend the rest of the time trying to figure out what I can learn from it.”

Working for a league-owned entity can sometimes epitomize an inherent conflict of interest. For Rapoport however, he has found working at NFL Network to be hassle-free. He knows, however, the nature of his job means he will not be universally liked.

“Whatever you do, you’re going to report and the people you report on are going to be happy or upset or neutral – or whatever it is,” Rapoport said. “I’m never going to criticize a referee, for instance, because that’s a nuanced thing and people might say, ‘NFL criticizes referees.’ I’m never going to do that, but I wouldn’t do that anyway.”

Rapoport continues to appear on a variety of external media outlets, perhaps most notably The Pat McAfee Show, which recently concluded its “Up to Something Season.” The grand conclusion of the proceedings was McAfee announcing he would be bringing his show to ESPN’s linear and digital platforms starting in the fall. 

While McAfee is retaining creative control and has expressed on multiple occasions that his show will not be changing, many have wondered whether insiders employed by other networks will be able to continue making appearances. It is an answer Rapoport himself does not know, nor has he asked about.

“When the news broke, my phone blew up with all sorts of people saying all sorts of different things,” Rapoport said. “I have no idea. I really don’t.”

Even so, Rapoport is elated for McAfee and his team taking the next step in their show’s journey and is genuinely glad to see them succeed. He does not think McAfee’s goal was to reshape sports media, but rather to cultivate a distinctive sports talk program built for fans and today’s generation of consumers.

“You get to know someone and you think they’re a good person and you respect the way they work. Some people have success and some people have a little success and some people don’t. It’s really rare to see someone who has every bit of success that’s essentially possible and deserves every bit of it, and that’s kind of how I thought about Pat. It’s really cool, honestly. He’s built it himself.”

It was on McAfee’s show where another prominent football insider – Mike Florio of ProFootballTalk and NBC Sports – said it would be a matter of “when,” not “if” the NFL would have games seven days per week. While devoted football fans like Rapoport are open to such a proposition, he is not sure the league would ever go that far. 

“I don’t even know that it would affect my schedule that much,” he said. “It sort of doesn’t matter. I’ll report all year round anyway.”

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Face-to-Face Sales Meetings Have Never Been More Valuable

“With the increase in virtual meetings, new buyer preferences, limited time, and better tech, we have our work cut out to get the F2F.”

Jeff Caves

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When did you last attend a face-to-face (F2F) in-person sales call? Let’s imagine for a second.

In New York, Sarah, a determined sports radio salesperson, got tired of chasing a major client for months. Despite her calls, emails, and text, she couldn’t break through to get a meeting. 

Throwing caution to the wind, Sarah decided to go for it. She loaded her deck and took her burning desire via airplane to Florida to make the pitch. She showed up unannounced at the client’s office and startled the decision-maker. She was given the meeting and won over the client, getting a substantial annual contract and a movie deal in Hollywood. 

We have all seen that storyline. F2F meetings used to be the obvious choice over a phone call, and most buyers were open to that idea. We even conducted market trips to meet our buyers in person and create better relationships. 

With the increase in virtual meetings, new buyer preferences, limited time, and better tech, we have our work cut out to get the F2F. Lots of us work and listen from home. 

Gartner Research points out that live, in person selling is superior to virtual selling in financial services or, as I think, in radio sales. Now, prospecting new clients F2F is much more difficult. You have never met them, you don’t know who you are looking for, and gatekeepers and remote decision-makers make walk-ins more challenging. 

How about getting out and seeing your current or former clients F2F? 65% of outside account executives attain quota, 10% more often than inside reps. Here are some simple strategies to get outside and F2F:

STAY IN TOUCH

Turn the sales faucet on ‘drip’ and contact your current clients with whatever works: phone calls, emails, or texts. Tell them you are checking in to see if anything has changed, give them a local business lead, or share your latest insight on their favorite team. When doing so, tell them you want to meet F2F and go deep into the next quarter’s ad plan or a new idea to get them back on the air. They may start looking forward to your communication. 

GET FORMAL 

Schedule an annual review ahead of their busiest time of year to review the upcoming messaging in ads. Go over what worked or didn’t last year. Share a success story of a similar advertiser in another market or show them a new opportunity that fits. 

Be upfront that with F2F, we can get more specific, work with better feedback, and partner on hitting their goals. Be the person who looks ahead and helps keep your client focused.

EXCLUSIVE EXPERIENCES

Organize workshops for your current clients. Teach that about streaming, OTT, or Google ads. Get your digital person involved. Let them know you are bringing in other local businesspeople they may want to know or network with and meet F2F! A Mortgage broker may want to meet a realtor who wants to meet a wealthy local businessperson interested in meeting the local head coach. Stand out as a leader in the industry and watch clients brag about working with you. 

HIT A TRADE SHOW

Attend trade shows where your current clients will be. This will show you are serious about their business and want to stay current so you can learn and earn. Set up a meeting over coffee or a drink. Share what you learned. 

CAE

Client Appreciation Events held at your town’s most meaningful events or places. Do whatever it takes to get hospitality tents at big games and concert suites to show appreciation and bond with your current clients. Host a luncheon at the hottest new local restaurant. Focus on providing an atmosphere or experience everyone wants, but not many can attend. Be the exclusive person in town.

GET PERSONAL REFERRALS

Leverage your existing client relationships to seek referrals. Do it in person. Tell them you want to see them and ask for help and advice. Ask for introductions to potential new clients they know, and you will be surprised how much they like working with you. 

DELIVER DIGITAL 

Bring your Digital manager to them and do a free review of their SEO, PPC, whatever. Working off your client’s pc and bringing them an expert at no charge or obligation is much easier. Watch your partnership grow by providing so much expertise at no extra expense. 

Don’t forget the value of F2F meetings. It’s a great way to build trust, connect, and unlock new opportunities. We are in a people business doing business with tons of local directs who still make most of their money serving retail customers F2F. Let’s get out and sell! 

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All Jason Timpf Needed Was A Moment of Clarity

“I didn’t know it until after I was hired, but they said they played my video for Colin and he knew right away that I could do this.”

Tyler McComas

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There was once a time when Jason Timpf always included Colin Cowherd in his commute to work. As he made his morning drive to a sales job at Verizon, The Herd was appointment listening each morning for Timpf. The ex-college basketball player would marvel at Cowherd’s ability to make relatable references and break down all of the same basketball games he would watch the night before. 

One of the unique things Timpf can remember from listening to The Herd during that time was Cowherd saying if FOX ever put someone in front of him, he could tell in five seconds if that individual had the skills to be a host. It was far from a hot take on the Lakers, but still a distinct moment that stuck with Timpf for many years. Little did he know at the time but Cowherd would soon give a five-second evaluation of Timpf’s career.

Jason Timpf was a late-bloomer in basketball. He played college hoops at an NAIA school in Utah, but not until his third year, after being a regular student the first two. After graduating, he pursued a basketball career overseas in India. However, after the league folded, he left the game for a normal job in the States.

There was a real desire for Timpf to get into the sports media business, but he was having difficulties finding the right fit. He wanted advice on the best way to start, but the tips he received just didn’t feel like the right initial path.

“I’d hear, hey, go bang on a radio station’s door and ask if you can work the soundboard,” said Timpf. “Or, try to go to a journalism school. Another big one that everyone was doing was the SB Nation blogs and FanSided blogs. I briefly tried to do that a little bit. But none of it was materializing the way that I had hoped.”

But then the lightbulb went off for Timpf and it happened during the middle of a podcast interview. In October of 2020, Jason Maples of Blue Wire reached out to Timpf to talk hoops on his podcast. It was in the middle of that interview when it all made sense. It felt exactly like the camaraderie he enjoyed with his old teammates and friends talking basketball. It was relaxed, fun and what he used to do for enjoyment. The perfect fit had just found Timpf organically. 

“It was, ‘this is it,’” said Timpf. “‘This is how I want to do it.’ It was like a moment of clarity. Like, this is the way I want to talk about the game. Fortunately, I was working in real estate at the time, so I was super flexible, so I literally was just trying to fake it until I made it.”

While Timpf was grinding away on his new platform choice, he was constantly putting out his content on social media. For a handful of years, he had used Twitter as an outlet for basketball talk – not because he was trying to build his brand, but because it was his preferred method of sharing his takes during and after basketball games. 

“My wife actually played basketball in college but she, like a lot of people, got out of it and was like, ‘actually I’m so sick of basketball, since it’s all I did growing up, that I’d rather not talk about it,’” laughed Timpf. 

As Timpf had built up years of basketball takes on Twitter, he also built up followers. Not a crazy amount, but enough to have regular interactions with several basketball fans. He had no idea at the time, though he remembers occasionally interacting with him, but one of his followers in the beginning was Logan Swaim, who just happens to be Head of Content at The Volume.

Being such a huge fan of Cowherd, Timpf was absolutely familiar with The Volume, a company started by the FOX Sports Radio host. In fact, during his first plunge into podcasts, he quickly took note of how much success The Volume was having with instant reaction and video content. He wanted to emulate what they were doing and would host a Twitter Space after each Lakers game.

Swaim kept up with Timpf’s journey and continued to be impressed with what he saw. He was so impressed, in fact, that a video eventually made it in front of Cowherd’s eyes. It was the moment Timpf had always heard about while driving to his job at Verizon. Cowherd was about to make a declaration on Timpf’s abilities. 

“I didn’t know it until after I was hired, but they said they played my video for Colin and he knew right away that I could do this,” Timpf said. “That was a huge boost of confidence for me, because it meant somebody I deeply respected believed I could work in this business.”

Timpf made his dream come true. He was offered a job by The Volume hosting Hoops Tonight. As much of a dream as it was when he was initially hired, the experience since has been nothing but ideal for Timpf. He gets to cover his favorite sport the way he wants to cover it. 

“When I first started and Logan and I were structuring out the show, he kinda viewed it as my show would be the slower, more methodical pace, where I work through my thought process of a game. And also that I’d be a guest on other Volume shows for more conversational podcasts. I really wanted to break down pick and roll coverage. It’s just going to take me a while, so trying to do that in a debate show format or conversational format can get hard. It’s a place where I can let more of my crazy depth out. And I can also have a side format where it’s more conversational.”

Timpf has learned prep for podcasts is one of the biggest elements to being successful. As Hoops Tonight continues to draw impressive numbers over audio and YouTube, he’s figured out the best method to prepare for a long-form podcast where he’s hosting solo. 

“I digest the game from the simple concept of how the game was won,” said Timpf. “Where was it won? There’s 100-something possessions in this game, there’s seven different storylines and several runs and sequences and sways in momentum, but what’s the one? Usually I’ll target that first in the opening segment of the show.

“While I’m watching the game I’ll take ancillary notes. About five minutes before I record, I sift through everything I’ve written down and limit it down to the things I think are most important. But generally the flow of the show is how the game was won.”

The whole experience has been gratifying and a full-circle moment in many ways for Timpf. Not only has it been vindicating to do things his way and see it become a success, but he’s gotten to do it with someone who he considers an idol.

Sure, Timpf always envisioned growing up he would be talking to Cowherd as a pro athlete, but talking to him as a colleague is certainly the next best thing. So when he got the call to talk with Cowherd during last year’s West Conference Finals, he didn’t hesitate.

“I was so incredibly nervous, as you could imagine,” laughed Timpf. “But I immediately remember him making me feel comfortable and confident. It immediately calmed me down.

“This is probably my favorite part of the entire experience, I think a lot of people think that these networks try to shove people in certain directions and The Volume has given me such freedom to cover the game exactly the way I want to and nobody is telling me to say crazy stuff. Nobody is pushing me in certain directions, it’s like total creative freedom. The way that Logan and Colin have been letting me do me, so to speak, has been so cool. To see my version of what I want it to look like makes me feel vindicated for talking about it the way I want to.”

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