NFL Sunday Ticket is in the midst of its first season being accessed through YouTube and YouTube TV as part of a 7-year deal worth a reported $14 billion. In being available on an over-the-top (OTT) streaming service, fans have had to adjust to new ways to sign up and find the content to watch on each Sunday. While feedback for the platform has been stellar across the board as it pertains to the user interface, latency levels and viewing options, one area that endured levels of sustained criticism was multiview functionality.
In the past, NFL Sunday Ticket users had the capability to fully customize their screen, placing the games they want to watch in different windows and customizing the order thereof. With the new iteration of the service though, users are subject to preset layouts of games compiled for viewing, essentially losing a sense of jurisdiction over the totality of their experience. In a recent interview with Deadline, YouTube Chief Business Officer Mary Ellen Coe commented on how the service plans to adapt going forward.
“That is a very hard thing to do technically,” Coe said. “Put it this way – the feedback is [that] we hear you loud and clear. We have a seven-year relationship and will be looking to innovate in the future, and one thing that we’re doing to address that is [in having] a lot of insights on the game combinations and what matchups fans are interested in. So, we can use those insights.”
Coe believes that an interminable number of combinations is superfluous for fans and that the company is instead basing their decisions from bonafide, quantifiable data. Through these metrics, NFL Sunday Ticket is able to appeal to the largest faction of viewers interested in engaging with a multiview combination.
“We actually will have insight into what are the games that are must-watches, and then we can preload those combinations,” Coe explained. “I think as you see the season goes on, the demand [for customization] will become less because people will see the combinations they want will be up.”
Within the Deadline interview, author Dade Hayes made a shrewd observation in that when The Walt Disney Company and Charter Communications were embroiled in a carriage dispute, both companies offered YouTube TV as potential viewing solutions. While a resolution was reached on the morning of the Week 1 broadcast of Monday Night Football and season debut of New York Jets quarterback Aaron Rodgers, YouTube as an entity has not yet extrapolated and bifurcated the data to see if there was any substantial effect therein.
“We’re having incredible growth because of the Sunday Ticket relationship with YouTube TV,” Coe said. “It is interesting that both Charter and Disney referred to YouTube TV as a place to go when they couldn’t get content. I think that’s an endorsement for the user experience on YouTube TV, which we appreciate.”